Platform / Aviation CRM
A complete customer view, built for airline teams
AERODX CRM centralises every passenger and corporate account into a single profile — contact details, consent, travel history, PNR context, notes and tasks — so commercial, service and marketing teams work from the same facts.
Why airlines need a CRM built for aviation, not retail
Generic CRM platforms are built around sales pipelines and support tickets. Airline customer relationships are built around journeys, bookings, loyalty and service events that span reservation systems, call centres, ground staff and digital channels. AERODX CRM is structured around that reality — a single profile that follows the passenger or corporate account across every interaction.
What's in Every Profile
One profile, every relevant detail
Contact & identity
Names, contact details, loyalty identifiers and linked accounts, kept consistent across every module.
Communication preferences
Channel preferences and language settings, so outreach respects how each customer wants to be reached.
Consent management
Marketing and data-processing consent recorded and enforced at the point of communication.
Travel & transaction history
A chronological view of flights, purchases and service interactions tied to the same profile.
PNR-related history
Relevant PNR, ticket and booking context surfaced from connected reservation systems.
Segmentation
Customers grouped by behaviour, value, route or preference for commercial and service targeting.
Notes & tasks
Internal notes, follow-ups and assignments attached directly to the customer record.
Service visibility
Customer-service teams see the same profile, notes and history as commercial teams, in real time.
Reporting & audiences
Profiles feed reporting dashboards and marketing audiences without separate data exports.
Access & Governance
Permissions that match your organisation
Not every team should see every field. AERODX CRM supports account access and permissions down to the record and field level, so call-centre agents, commercial managers and marketing teams each see the information relevant to their role — nothing more, nothing less.
- Role-based visibility for teams and individuals
- Field-level permission controls for sensitive data
- Assignment rules for accounts and follow-ups
- Full audit trail of profile changes where supported