Customer Success / Cyprus Airways
Cyprus Airways: digital experience for the flag carrier of Cyprus
Cyprus Airways operates from its Larnaca hub to destinations across Europe and the Middle East, with a fleet of Airbus A220 and A320 aircraft. AERODX supports the airline's digital customer-experience infrastructure.
Customer overview
About Cyprus Airways
Cyprus Airways is the national flag carrier of the Republic of Cyprus, operating from its hub at Larnaca International Airport to destinations across Europe and the Middle East. The airline's fleet combines Airbus A320 aircraft with newer Airbus A220 aircraft, introduced as part of a multi-year fleet renewal and network-growth plan.
As a flag carrier serving a mix of leisure, business and diaspora travel markets, Cyprus Airways operates in a competitive regional environment where digital customer experience plays an increasing role in commercial performance.
Digital-transformation context
Like many regional and flag-carrier airlines, Cyprus Airways manages customer relationships across a combination of reservation systems, digital channels and customer-facing teams. Bringing these together into a more connected digital experience is a natural focus area as the airline continues to grow its network and fleet.
AERODX, developed by THINKCRM LTD, works with Cyprus Airways as part of this digital-experience direction, providing modular platform capabilities relevant to the airline's customer-facing and operational teams.
Solution Areas
Where AERODX capabilities apply
Customer data & CRM
A connected view of customer information to support commercial and service teams.
CMS & digital content
Content management capabilities supporting multilingual, digital customer communication.
Customer service workflows
Structured workflows for managing customer enquiries and service requests.
Collaboration approach
AERODX is implemented in collaboration with Cyprus Airways' internal teams, aligning platform configuration with the airline's existing systems, processes and brand requirements. As with all AERODX deployments, the scope is defined jointly and expands in line with the airline's priorities.
Expandability
The modular nature of AERODX means additional capabilities — such as the mobile application, marketing tools or in-flight commerce — can be introduced over time without re-implementing the platform core, as Cyprus Airways' digital roadmap evolves.
Project details
Specific implementation details, timelines and outcome metrics for this engagement have not been publicly disclosed at this stage. This page will be updated with additional approved detail as the collaboration develops. Project details, references and results are available upon request for qualified enquiries.