Use Cases
Built around how each airline team actually works
AERODX modules combine differently depending on which team is using them. Here is how the platform applies to seven common airline functions.
Customer Experience
Challenge: Passenger data is scattered across booking systems, support tools and marketing platforms, making it hard to deliver a consistent experience across channels.
A single customer profile follows the passenger from booking through service and marketing, so preferences and history are respected across every touchpoint.
Business benefit: A more consistent, personalised experience without building a custom integration for every channel.
Commercial & Marketing Teams
Challenge: Marketing campaigns and commercial reporting often run on exported lists, disconnected from real-time booking and behaviour data.
Segments are built directly from CRM and booking data, and campaign performance reports back into the same customer profiles used by commercial teams.
Business benefit: Targeting based on actual customer behaviour, with reporting that reflects real outcomes.
Customer-Service Teams
Challenge: Agents juggle multiple systems to answer a single enquiry — a reservation terminal, a support tool and a spreadsheet of notes.
Agents see booking context, prior cases and communication history from one case screen, with SLA tracking and escalation built in.
Business benefit: Faster resolution times and fewer repeated questions to passengers.
Airline Operations
Challenge: Operational teams need visibility into service issues and passenger impact during irregular operations, often without direct access to commercial systems.
Operational workflows and tasks connect to the same booking and case data used by service teams, coordinating recovery efforts around actual passenger impact.
Business benefit: Better-coordinated response during disruption, with shared visibility across teams.
IT & Digital Transformation Teams
Challenge: Digital transformation projects stall when every new capability requires a fresh integration with legacy systems.
An API-first architecture connects to existing reservation, payment and communication systems, with role-based administration for IT governance.
Business benefit: A phased transformation roadmap without a full legacy-system replacement.
Cabin Retail & Inventory
Challenge: Onboard sales and warehouse stock are often tracked separately, leading to reconciliation work and stock-outs on popular routes.
Onboard sales deduct from the same inventory record used by the warehouse team, with flight-level revenue reporting.
Business benefit: Accurate stock visibility and fewer manual reconciliation processes.
Management & Reporting
Challenge: Leadership teams often receive conflicting numbers from commercial, service and operations because each function reports from a different system.
Central reporting draws from the same underlying data used by every connected module, giving management one consistent picture.
Business benefit: Decisions based on a shared set of numbers, rather than reconciling reports from multiple teams.