About AERODX
Built specifically for aviation, not adapted from something else
AERODX exists because airlines deserve customer-experience technology designed around how they actually operate — not a generic CRM with an aviation label attached.
Why AERODX was created
Most digital-experience platforms are built for retail, hospitality or general B2B use, then adapted for aviation with workarounds and custom fields. That approach leaves gaps: no natural place for PNR context, no workflow for onboard commerce, no structure for the way airline call centres actually triage cases.
AERODX was developed to close that gap — a platform designed from the ground up around airline data, airline workflows and airline teams, covering commercial, service, operations and IT in a single connected ecosystem.
Product Philosophy
How we approach the platform
Modular by default
Every module works independently and connects natively — airlines choose their starting point, not ours.
Built around real workflows
Features are shaped by how airline teams actually work, not by a generic template repurposed for aviation.
Configurable, not rigid
Roles, fields and workflows adapt to your organisation, with custom development for what falls outside the standard product.
Enterprise-grade foundations
Security, access control and governance are built into the platform core, not added as an afterthought.
How We Work
A long-term technical partner, not a one-off vendor
Airline technology projects rarely end at go-live. Requirements evolve, networks grow, and new digital priorities emerge. AERODX is built and supported by a team with deep technical and aviation-domain expertise, focused on long-term partnerships rather than single implementations — expanding the platform alongside your airline's roadmap.
- Direct access to a technical team that understands aviation workflows
- Custom development for airline-specific requirements
- A platform architecture designed to grow with you
- Ongoing support beyond initial implementation
A specialised brand, built by THINKCRM
AERODX is developed by THINKCRM LTD, a technology company with a track record in customer-relationship and digital-experience platforms. AERODX applies that expertise specifically to aviation — its own product, its own architecture and its own focus, built to serve airlines, charter operators and aviation service companies as a dedicated aviation technology brand.